How to Improve Your Boat, RV, Trailer Storage and Servicing in Roseville
Running an RV and boat storage facility is not a walk in the park. The high price tag associated with RV and boat storage means the customers involved expect nothing but the very best luxurious storage. This puts extra pressure on you to ensure your facility meets those expectations. Let’s look at several ways to improve your boat and RV storage and servicing facility.
Arguably, nothing beats customer service regardless of the industry. To improve your facility, you have to offer the best customer service in Roseville and the surrounding areas. Customers are likely to visit the facility and find out about other services that you might be offering. Since the customers are more likely to store their vehicles year in year out during the off-season, you should ensure your customer service keeps them coming back. They are also more likely to send their friends your way, and this keeps your business booming.
Maximize on your location. Your facility will succeed or fail due to the consumer demographics that are in play in your area. If your facility is near camping grounds, a waterfront area or national park, ensure you maximize on that. Offer other services such as firewood sales and ensure you are an expert on the local outdoor recreation. If you are looking to buy an existing storage and servicing facility, it is very important that you thoroughly research the area.
Offer your clients online conveniences. With technology, the clients can get 24 hours’ service without a struggle. Using their smartphones, they can access services such as renting space, checking balance or paying ahead. Come up with an online platform where they can access those services. This way, your clients get a great sense of independence and control over their experience. Ask your clients about their preferred method of communication and use that to boost customer service.
It is very important that you invest in advanced security monitoring. Your first priority when it comes to handling such expensive vehicles should be maximum security. This is one area in which you cannot afford to be lazy. The customers know this as well, and they are bound to ask questions regarding your security. Getting the best security is good for your facility. Investing in this type of security may appear expensive, but you stand to benefit because you are ahead of your competition and can charge a premium rate. Advanced security will give you and your customers peace of mind.